I have been informed that there will be a mock call and scenarios that will be answered. It is a bit of a red flag because it is more hassle than interviewing in a BPO setting. Most interviews that I attended would only ask for your employment history.
Tell me about your previous job experiences.
Why do you feel you are a perfect fit for this position?
Why do you want to work for chase? What interests you in this position? How do you handle angry customers? What are your strengths and weaknesses?
Can you tell me about a time when you dealt with a angry Customer and how did you resolve the problem?
Don’t you think you could have done something to make it work at your last job instead of quitting?
Nothing out of the ordinary. The mock call was probably the hardest because I didn't know the policies and procedures.
mostly about my past work history
How do handle a customer who gives excuses as to why they can’t pay?
Behavioural questions. Assessment of working in a group, presentation, role play and a 1-1 interview to finish the day. I found the process easy and through from Day 1 to accepting offer. Exited to see what a new role brings. Make sure that you prepare behavioural questions.
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