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Cloud Support Engineer Interview Questions

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1,062 cloud support engineer interview questions shared by candidates

1. Prepare in-depth for your technology stack questions. 2. Be prepared for the scenario based questions on Amazon leadership principles. Try to have at least 2 stories for every leadership principle to avoid any repetition. 3. Be prepared for basics of networking and troubleshooting scenarios in networking.
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Cloud Support Engineer Linux

Interviewed at Amazon

3.5★
Apr 29, 2021

1. Prepare in-depth for your technology stack questions. 2. Be prepared for the scenario based questions on Amazon leadership principles. Try to have at least 2 stories for every leadership principle to avoid any repetition. 3. Be prepared for basics of networking and troubleshooting scenarios in networking.

Sourcer: What is this and what is that. No BQ. Phone Interview: Most of the questions can be found on Microsoft Docs, no AWS related questions. Final. If you have no idea about the answers when hearing the questions, you should withdraw your application because these questions are too easy even if you have 1 year experience. Final VO: I cannot disclose these because of NDA. It depends on your position and varies a lot. BQ questions are very general and they appear in the first page of the Google search. --- How to troubleshoot this/that; What tools are used to do this/that; What are the steps to add/remove features in the system; What is the port of this/that; TCP/IP; OSPF; --- I'm not trying to throw a contempt because I did not get an offer. You will realize that what you will do in this position is mostly customer service + google/stackoverflow + passing tickets to the dev team.
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Cloud Support Engineer

Interviewed at Amazon

3.5★
Aug 7, 2021

Sourcer: What is this and what is that. No BQ. Phone Interview: Most of the questions can be found on Microsoft Docs, no AWS related questions. Final. If you have no idea about the answers when hearing the questions, you should withdraw your application because these questions are too easy even if you have 1 year experience. Final VO: I cannot disclose these because of NDA. It depends on your position and varies a lot. BQ questions are very general and they appear in the first page of the Google search. --- How to troubleshoot this/that; What tools are used to do this/that; What are the steps to add/remove features in the system; What is the port of this/that; TCP/IP; OSPF; --- I'm not trying to throw a contempt because I did not get an offer. You will realize that what you will do in this position is mostly customer service + google/stackoverflow + passing tickets to the dev team.

Can you describe your most difficult customer and how you were able to handle their needs? Give me an example of a time things went very poorly in a customer interaction or when delivering a service or product. How did you try to make things right? Tell me about a time you knew you couldn’t do everything the client wanted. How did you prioritize, and what was the outcome?
avatar

Cloud Support Engineer

Interviewed at Amazon

3.5★
Jul 25, 2021

Can you describe your most difficult customer and how you were able to handle their needs? Give me an example of a time things went very poorly in a customer interaction or when delivering a service or product. How did you try to make things right? Tell me about a time you knew you couldn’t do everything the client wanted. How did you prioritize, and what was the outcome?

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