Have you ever promised a customer something you could not do? How did you deal with that?
Client Support Interview Questions
1,814 client support interview questions shared by candidates
Give an example of working under a stressful situation and how you handled it
STAR questions: "Tell me a about a time when..." Have a list of stories ready about coworker or management interaction, unhappy customers, strengths, weaknesses, proud moments/accomplishments, etc. If you have to lead with a negative story or quality, always make sure to end with a positive outcome or what you learned from it to correct in the future.
Where do you see yourself in 5 years?
How do you tell an escalated caller that you can not do something for them and you have to tell them "no"
Name a time you had to work with someone very different from you and how did you overcome those differences?
They played a test call and asked me what I would do differently.
Do you have any expense working in customer service?
Name a time when you were asked to complete a difficult request for a client? What was the request and how were ypu able to accommodate?
Tended to ask scenario based questions
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