Have you ever promised a customer something you could not do? How did you deal with that?
Client Specialist Interview Questions
3,338 client specialist interview questions shared by candidates
Tell me about you last five years of unemployment? (The she proceeds to say, actually i'll start)
Give an example of working under a stressful situation and how you handled it
STAR questions: "Tell me a about a time when..." Have a list of stories ready about coworker or management interaction, unhappy customers, strengths, weaknesses, proud moments/accomplishments, etc. If you have to lead with a negative story or quality, always make sure to end with a positive outcome or what you learned from it to correct in the future.
How do you tell an escalated caller that you can not do something for them and you have to tell them "no"
Name a time you had to work with someone very different from you and how did you overcome those differences?
What do you know about this position?
They played a test call and asked me what I would do differently.
Do you have any expense working in customer service?
Name a time when you were asked to complete a difficult request for a client? What was the request and how were ypu able to accommodate?
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