How many people have you managed? Can you describe the dynamics of implementation and Client Success at your previous company? Have you ever had to put someone on a Performance Improvement Plan? How have you incentivized CS teams to retain clients? Tell me about a time that you navigated a poorly defined process with cross-functional teams.
Why do you want to work for Rightway?
What is your change management methodology? What is the last professional book you read? What did you learn from the book? Tell me about a process improvement you made What would you have done better and why? Where did you store your Knowledge Base and FAQs in past positions? What do you think are the downfalls of using SharePoint? and a whole bunch of other very off the wall questions. I had three people in my interview and they were relentless with the questions. Most of the questions they ask were upper management level questions and were not tailored to the job description of the position I was interviewing for of Client Support Manager. They were very tough critics for a job that doesn't pay six figures.
Why do you want to work for AGAT
How would you handle X situation? You have an account that has been sold but then neglected, what is your process to bring it back to life?
Why do you want to work here?
How would you describe yourself?
What is my previous experience ?
Tell me about your background and experience, what's your salary expectations, How do you cope with tracking problems (FB)
Describe your responsibilities in your current role.
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