chang notices that one of his employees is making grammatical errors and taking an inappropriate tone when emailing customers. Change recommends that the employee take a course in email etiquette and tells her that he expects improvement in this area. How effective was Chang’s response to this situation? ○ 5 – Highly Effective. An ideal response. ○ 4 – Very Effective. A good response, but one or more aspects could have been better. ○ 3 – Moderately Effective. A reasonable response, but the solution is incomplete or may have unintended consequences. ○ 2 – Slightly Effective. There is a positive element to the response but it generally does not address the situation very well. ○ 1 – Ineffective. This response does nothing to address the situation or could have negative consequences.
