I was requested to present back how I would improve one of the ITV mobile app features.
Client Experience Associate Interview Questions
19,789 client experience associate interview questions shared by candidates
What does (good) customer service mean to you?
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Why did you leave your job in UK and came back to India?
To define a high-level content strategy for the Flo app product.
What do you do if you design something and the results aren't what was expected?
What would you do if you're working on stocking something on the salesfloor and customer asks you a question, what would you do?
Why I wanted to work for Deloitte?
At one point the director was trying to get a specific answer out of me, but I was unable to come up with the exact solution she was thinking of. Basically she wanted to know how to get a user to make a predetermined choice. I went for fun and light answers, seeking user empathy as an answer. But she wanted a specific answer and it wasn't as touchy/feely as my approach. Hate when that happens, but I'm sure they know there's more than one way to do things.
Case study: propose a strategic overview of key actions that should be taken in order to run and manage a 360* Employee Experience for the company.
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