• Describe an experience where you received positive (or negative) feedback from a customer and how that experience has made you a better rep.
Client Advocate Interview Questions
5,026 client advocate interview questions shared by candidates
The interviewee asked about my background.
Why should we hire you?
Why Collective Health?
Why do you want to be a Member Advocate?
What is a challenge you have faced?
Two of the four interviews are testing your knowledge in Health Insurance (though it’s entry level). They have you review a sheet of terminology and then work flows, then grade you on how well you answer theoretical questions.
How you went above and beyond for customers
Why do you want to be apart of the Member Advocate Team?
Why do you want to work here?
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