There were many questions , they read them from a paper . They ask about 10 questions very conversational like . That's part one . Part two ; there are two open ended questions , part three you write down the answer to a question they asked you on paper . And lastly they test your ability to work in such an environment .
Name a time you were presented with an unexpected change in the workplace. How did you deal with it?
Tell me about a time you have had to change course after an original plan.
What did you do for a customer that was above and beyond?
Tell me about your self and what brings you to this interview and what makes you interested in Allstate?
Mainly use the STAR method.
What was your greatest accomplishment-what made you feel like an all-star.
What would you do if both drivers claimed the other driver was at fault?
Lots of questions of how former employers handled various situations. If felt like an attempt to understand insider information about of the comapnies.
What is an example of a negative and escalating experience with a customer in your current job? And how did you approach the problem?
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