Tell me a time you went above or beyond your way to help a customer
Claim Representative Interview Questions
1,071 claim representative interview questions shared by candidates
1. Tell me a time where you and your manager disagreed and how did you work it out. 2. Give me a time where you had to multitask many tasks. 3. Give me an example of a time where you went above and beyond for a customer. 4. Why do you want to work for USAA? 5. Tell me a time where something at work didn't go the way you wanted it, how did you adjust?
Tell me about a time you worked together as a team?
Give an example of a time when…
Why do you want to work for USAA? Our office is located at ________. Does this work for you? What qualities do you have that make you qualified for the role? Describe a situation where you made a mistake and what did you do to fix it?
tell me about your work history
Introduce yourself, why interested in Progressive and job history, why left each job. Describe a time you solved a problem for someone and how exceeded expectation? STAR Describe a time struggled with or overwhelmed by difficult task and how you were able to remain accountable for your work during this task? STAR Describe a time you received constructive feedback from a supervisor? How did you use the feedback? STAR Describe a time you had to adjust to a substantial change at work or school? STAR Describe a time you had to make an important decision quickly with conflicting information from multiple sources? STAR Describe a time you got a customer to say yes from saying no and how did you persuade? STAR
Why do you want to work for the company?
Explain one time you had to collaborate with a team to solve a problem
They asked questions about the company’s values. A time you had to speak up, a time you worked with your team to solve an issue, a time you took ownership of a situation and a time you received a good customer service. After the competency based questions, there’s also a script reading whereby the interviewer acts as a customer and you act as a customer service to handle the customer’s complaints, an instruction is given regarding this.
Viewing 831 - 840 interview questions