Describe a time when you had to deal with a difficult patient.
Case Director Interview Questions
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Specific examples of previous experience
Tell me why you are applying to Humana. Tell me about a good supervisor you had, and what you learned from him/her
Describe your best friend.
Tell me about your greatest professions accomplishment.
what is your best attribute? i'm organized, compassionate, a good listener and very patient what is your worst? I can a little slower than other nurses but I am very thorough. I always drive the speed limit for safety
How familiar are you with navigating electronic medical records?
Can you tell me a time where you (only you not team or other staff) helped a customer? (i was told to give an example as well as who could vouch for this incident and also a very specific time frame of this incident as well)
Questions were Based on experience
They had two separate panels interviewing me and they asked me the same questions. They wanted me to answer in a format that they did not give to me until I was done answering. It was similar to what nurses know as SBAR (Situation, Background, Assessment, Recommendation) but they had their own version of it that they didn't give to me until the end. It seemed very scripted and the interviewers seemed shackled to these stock questions that were redundant. When I asked the nurses what one piece of advice they would give to The Standard for their jobs to improve, they basically threw their manager under the bus and said she needed to listen to them.
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