Name a time when you encountered conflict in the work environment and explain how you resolved it.
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Tell me about a time when you had to deliver bad news to a customer.
How would you handle a completly arrogant and angree customer? The exact question: They showed me an e-mail from the customer and I had to answer it. This e-mail contained a question about the late shipment of a product, and customer mentioned that, we are not partner for them, and we are not fulfilling the contract. And customer was attacking on personal level.
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