Introduce yourself
Call Centre Sales Interview Questions
689 call centre sales interview questions shared by candidates
the next test was to do a roleplay
One customer call and was upset on overdrawn of transaction account and you advise her to transfer funds from saving account to transaction account but she become more upset and ask to speak to your supervisor. What you will do to deescalate this matter?
What do you know about apprenticeships?
What is the Core value of CBA that you resonate with the most?
If I ever handled a large capacity of customer.
If I do have an enclosed quite room where I would be able to work.
Give an example of a time where you've worked to targets.
The questions were straightforward such as tell us about yourself, your strengths, why did you apply for the position, some of the values that you practice in life to relate to IKEA's values etc.
How would I handle a call from an angry customer?
Viewing 411 - 420 interview questions
See Interview Questions for Similar Jobs
Call Centre Sales AgentCall Centre Sales ManagerCall Centre Sales SupervisorSenior Call Centre RepresentativeContact Centre RepresentativeCall Centre Customer Service RepresentativeCall Center RepCall Centre Customer ServiceCall Centre ManagerCall Centre Customer RepresentativeCall Centre SupervisorContact Centre AdvisorCall Centre Customer Service SupervisorCall CenterCall Centre SupportCall Centre SpecialistContact Centre SupervisorCall Centre Management