The interviewer asked me to do a small introduction about myself
Call Centre Customer Service Interview Questions
689 call centre customer service interview questions shared by candidates
My previous experience and and where I worked before.
The difference between sympathy and empathy.
Why do you want this job?
Why I need this job?
Tell us more about yourself
What is the Core value of CBA that you resonate with the most?
What do you know about apprenticeships?
the next test was to do a roleplay
One customer call and was upset on overdrawn of transaction account and you advise her to transfer funds from saving account to transaction account but she become more upset and ask to speak to your supervisor. What you will do to deescalate this matter?
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