Describe a time when you had to change your communication style in response to a coworker who had a very different personality.
Auto Claims Interview Questions
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How would you handle former staff from takin advantage of the company?
1. Why liberty mutual? 2. Name a time you had a disagreement with a co-worker. 3. What is your ideal manager? 4. What drives you or motivates you to come into work everyday? 5. Name a time you had to complete a project in a short amount of time? 6. Name a time you had to convince someone of something?
Talk about your experience in customer service, etc.
When was there a time when... How did you handle this situation... What was the outcome.....
A lot of STAR questions!
Describe how you handle difficult situations
There is a section about handling member calls. You hear a sample scenario and are given a choice of what is the most likely and least likely response to a situation - assuming all are likely possibilities. Another section deals with ability to read and understand the insurance contract, what the member has, and what can be done per the contract. The last section is a personality assessment. You mark a button to say if a certain description is more like you or somewhat like you as opposed to another description that may be somewhat like you or more like you. There were more than 100 of these questions, but some were repetitive: do you work better when you're monitored or not?, do you prefer to lead or follow? do you work better in a high paced environment or more steady? do you help a fellow employee or finish your own work? do you like variety or manageable work day? do you do your job well or go beyond expectations? do you adapt to change or work better with routine? do you empathize with people or are you more objective? do you handle criticism well or not?
How would you handle conflicting priorities?
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