The interview questions were general
Associate Claims Service Representative Interview Questions
13,765 associate claims service representative interview questions shared by candidates
Asked about prior claims jobs and willingness to respond to catastrophes
What would you do in a situation that required you to mutiltask
How do you deal with upset customers?
What do you think this job really is?
Describe a situation in which you had to (blank). How did you handle it?
During the role play I was the agent and one of the managers was the customer.
General STAR method question i.e tell me a time were you had to deal with a difficult situation with a customer.
None really, all situational based so review S.T.A.R. behavioral questions and you will be fine...or so I thought
Give a situation where you had to multitask. Tell me the situation and how did you handle it.
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