can you read an complete policy manuel in 20 minutes and then complete 6 simulations like you had been working there for years?
Associate Claims Representative Interview Questions
13,765 associate claims representative interview questions shared by candidates
Why do you think you’d be fit for this position?
1st role play scenario- customer is upset because their claim was delayed by a month. customer has been calling to check status of claim for a week. 2nd role play scenario- this was one was kind of unclear but it was something about an offer for Geico Express Services for a customer to get quotes for repairs, repairs done and a rental car in an all-in-one location, how would you communicate this offer availability to the customer?
Scenario- As a metric/goal, you've had 8 out of 10 calls error free and the goal is to have 9 out of 10 calls error free. How would react to that situation?
Why are you leaving your current position?
No questions were difficult or unexpected. The questions asked were "HR 101" junk, which shows the lack of quality people they have working for them in management and decision making positions.
How did you handle recovery of funds from a nonpaying interest?
Do you prefer to work as a team, or on your own?
How do you organize yourself? Why do you want this job? Why this company? What if you complete an assignment, then you're team lead makes you do it again? Do you have any questions? HAVE QUESTIONS READY!! Follow up on anything you need clarification on. Just look up the behavioral questions, practice, and one should be fine.
How would you react to taking back to back calls? How often do you deal with unpleasant customers?
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