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Associate Claims Representative Interview Questions

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13,764 associate claims representative interview questions shared by candidates

What is good customer service to you? Conflict -Name a time you had to handle an irate customer, how did you handle it? Name a time you where put in charge of a group to work towards a common goal? Name a time at work where you had to make an important decision? How did it turn out?
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Claims Adjuster Lll

Interviewed at USAA

3.3★
Jan 17, 2019

What is good customer service to you? Conflict -Name a time you had to handle an irate customer, how did you handle it? Name a time you where put in charge of a group to work towards a common goal? Name a time at work where you had to make an important decision? How did it turn out?

Are you comfortable taking back to back calls? Sitting for long periods? Taking two scheduled 20 minute breaks that are provided to you ? [if you are in the middle of a call, you will need to wrap up that call as others will also be given their breaks at a set time that they wont know when it is....]there is also one 35 minute break, wherein-again-you will be told when to go to break and will have no pre planning for any of the breaks?
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Auto Claims Adjuster III

Interviewed at USAA

3.3★
May 24, 2017

Are you comfortable taking back to back calls? Sitting for long periods? Taking two scheduled 20 minute breaks that are provided to you ? [if you are in the middle of a call, you will need to wrap up that call as others will also be given their breaks at a set time that they wont know when it is....]there is also one 35 minute break, wherein-again-you will be told when to go to break and will have no pre planning for any of the breaks?

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