Describe how you would approach the following situation: A student calls your department and is desperately trying to reach the Bursar's office to remove a hold from their account, but it is Friday afternoon. The Bursar's office is already closed due to their shortened hours and the student must take care of that hold prior to registration, which is today. The student is extremely worried and nervous as this is a required class that must be completed for her transfer that is scheduled for next semester.
