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You are the direct manager of an employee named Suzy. Your colleague, Hank is the direct manager of an employee named Mark. One day, Suzy and Mark carpool to work together and arrive 30 minutes late. Because they arrive late, 30 minutes are automatically deducted from their pay once they clock in. You later find out that Mark has approached Hank and asked him to reverse the 30 minute deduction because Mark is a long time employee of 30 years, he has never been late, and money is quite tight for him. Your colleague, Hank, decides to reverse the deduction and therefore allow Mark to be paid for those 30 minutes. What do you say to your employee, Suzy, who approaches you about the situation? And, do you approach Hank about the situation, and if so, do you report it to anyone?
avatar

Area Manager Intern

Interviewed at Amazon

3.5★
Oct 9, 2017

You are the direct manager of an employee named Suzy. Your colleague, Hank is the direct manager of an employee named Mark. One day, Suzy and Mark carpool to work together and arrive 30 minutes late. Because they arrive late, 30 minutes are automatically deducted from their pay once they clock in. You later find out that Mark has approached Hank and asked him to reverse the 30 minute deduction because Mark is a long time employee of 30 years, he has never been late, and money is quite tight for him. Your colleague, Hank, decides to reverse the deduction and therefore allow Mark to be paid for those 30 minutes. What do you say to your employee, Suzy, who approaches you about the situation? And, do you approach Hank about the situation, and if so, do you report it to anyone?

Describe a time where you had to handle data in a time critical situation? When have you gone against a decision made by someone in your group, how did you go about this? Describe a time when you have dealt with a difficult customer, how did you go about this? A question about trust, both gaining it yourself and trusting others. The standard, 'why Amazon' Question The maths question was based around picking packing and shipping, with packing broken down into mixed packages (consisting of 2 or more items) or single packages (one item). You were given the total output of mixed packages for the 10 hour shift (40,880) and told that this consisted of 70% or total packing. This mean that single packages were 30%. Obviously picking and packing are both 100% as everything that is picked is considered shipped on the same day. Using the pick rate (units per hour) you could break down how 102 employees would be split into the 4 functions over the shift. When going through the maths in the interview, the interviewer changed the problem slightly and said that all single packages had to be shipped in the first half of the shift (5 hours). Obviously for this, total output does not change, but workers on single packages for the first 5 hours at least needs to double. This means that for the first 5 hours the number of workers on shift in mixed is reduced, however output is simply not just halved as workers are available foe mixed packing for the second half of the shift, while no single packages are required to be packed.
avatar

Graduate Area Manager

Interviewed at Amazon

3.5★
May 31, 2016

Describe a time where you had to handle data in a time critical situation? When have you gone against a decision made by someone in your group, how did you go about this? Describe a time when you have dealt with a difficult customer, how did you go about this? A question about trust, both gaining it yourself and trusting others. The standard, 'why Amazon' Question The maths question was based around picking packing and shipping, with packing broken down into mixed packages (consisting of 2 or more items) or single packages (one item). You were given the total output of mixed packages for the 10 hour shift (40,880) and told that this consisted of 70% or total packing. This mean that single packages were 30%. Obviously picking and packing are both 100% as everything that is picked is considered shipped on the same day. Using the pick rate (units per hour) you could break down how 102 employees would be split into the 4 functions over the shift. When going through the maths in the interview, the interviewer changed the problem slightly and said that all single packages had to be shipped in the first half of the shift (5 hours). Obviously for this, total output does not change, but workers on single packages for the first 5 hours at least needs to double. This means that for the first 5 hours the number of workers on shift in mixed is reduced, however output is simply not just halved as workers are available foe mixed packing for the second half of the shift, while no single packages are required to be packed.

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