Why do you like technology?
Applecare Interview Questions
352 applecare interview questions shared by candidates
I just got back from vacation and cannot turn on my phone. I took a lot of honeymoon pictures and I hope I haven't lost all of those memories.
-Explain what you know about the position so far: expectations, pay rate, training period, etc. -Describe a time you were not able to resolve an issue with a customer, and what you did. -Describe a time when you had to receive some feedback from your supervisor. -Explain how a normal work day looks for you. -What is it about Apple that makes you want to work with us?
Role play: Its my birthday and I received Beats by Dre headphones but I don't know how to pair them. How can I connect them via Bluetooth?
What does customer service mean to you?
ROLEPLAY: My son just sent me a link to a video of my grandson's first words, but when I play out on my ipad there is no sound. I really want to hear his first words, it is so important.
Whats the difference between customer service over the phone vs over chat?
Q. Can you describe what the cloud is?
Role play difficult customer- advisor scenario
Overall about the experience with dealing with people and solving problems.
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