Competency based, only one question was role specific.
Analyste De Service Interview Questions
2,376 analyste de service interview questions shared by candidates
How stable you are and how well you can contribute to the success of the team
Technical areas based on Windows / O365 / ITIL areas / Customer service and general experience. Nothing unexpected but also detailed. they gave me plenty of opportunity to ask questions / understand the role
tell me about yourself? brief about hobbies? about your college days? what you know about service desk?
how will you handle an aggressive client?
What is ITIL; What is the difference between Active Directory and Azure Active Directory; How to re-image the PC; how do troubleshoot if an office printer isn't printing
what good customer experience is and in particular - one from your past experiences?
How do you handle the customer when no one is around you and you don't know about troubleshooting the issue customer mentioning?
No difficult questions just the standard are you eligible to work in the US, ever been convicted of a felony and so on. They're just looking for a warm body to fill the job
Where do you want to see yourself in 5 to 10 years?
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