To answer in a STAR format
Adviser Interview Questions
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What do you know about Employsure?
Understanding how you would handle particular ER situations.
What are you currently doing?
tell us about yourself, what you do outside work and why you've applied for this role. Then there was a numerical and an eye for detail test which was divided into part A & B. Nothing to worry about, it was similar to the online test. There was also role play where a customer called in and you had to go through the already given profile of the customer. secure the missing details of the customer for update e.g, emails, telephone number. There is a script for this to give you guidance
Typical strength-based interview, a problematic situation, teamwork, example of good customer service, and moment of achievement
What would you do if your team weren't meeting targets
tell me about a time you worked as part of a team
Research the company BehaviOURS and use the STAR response method.
Tell us about a time you had to deal with a challenging customer
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