Tell me a time when you had to deal with a difficult customer
Adjuster Interview Questions
6,005 adjuster interview questions shared by candidates
If I knew anything about AAA?
Tell me about a time when you had a difficult situation?
Describe a time you dealt with an emotional or angry customer.
What is your motivation to leave your current employer.
Vague questions are the worst for me, such as, "Describe a time when you went above and beyond." Which was one question. One was a time management question. " You have 15 minutes to get to an appointment at 2, you also have to return an email by 2. In addition to this you have 3 phone calls to return by the end of the day and some emails to return by the end of the day. Which tasks do you do first?" Another question was, " You give a claimant and estimate stating that their car will take 9 hours and x amount of dollars to repair, the mechanic you are using accuses you of trying to cheat the customer, what do you do?"
What was a setback you had any of your previous jobs and how did you handle it?
Questions regarding the role and how you would handle certain situations
Why do you want to be a auto damage adjuster?
Pretty in-depth questions was surprises a bit by the , have you applied for other jobs? Role play was the most intense, but like others stay calm carry on and do your best at customer service.
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