- Resume shortlisting based on communication skills and basic qualifications. - Initial phone call screening to check English fluency and customer service aptitude. - Written/Online Test - May include aptitude questions, grammar, and basic customer service scenarios. - Some candidates report no written test, depending on the role. - Face-to-Face Interview - Conducted by HR or team leads. - Focuses on communication skills, problem-solving ability, and customer handling scenarios. - Common questions: - “Tell me about yourself.” - “How would you handle an angry customer?” - “What do you know about Wipro’s customer service culture?”