Vodafone Customer Service Representative (CSR) interview questions

Vodafone International Services (VIS) is a company following Vodafone Egypt and of course located there serving Vodafone International Group and its customers all over the world by the concept of “offshoring”, VIS has several outsourcing vendors in turn who acts as HR department for it although it has its own one, these vendors are: First, Top Business, Ecco, Wasla and Esnad, they performs the initial interviews with the candidates who are sending their CVs to them (not to Vodafone itself) and then the final interview would be with one of the operation workers in Vodafone itself (like Team Manager or Supervisor), even if the candidate would proceed all his/her interviews with Vodafone from the beginning, he/she will sign the contract with one of Vodafone’s vendors and Vodafone will select this vendor (like what happened to me), because basically no one now signs the contract with Vodafone except after spending not less than 1 year working there with outsourcing company, and of coursing signing with Vodafone means higher salary and more benefits and more fixed working conditions, so, the candidate starts by sending the CV to one of the vendors website, then someone will call for the language test call, then the face to face interview with the vendor for the language as well, lastly, the final interview with Vodafone itself for the personality, experience and final check for the language which is really precise and tough to be passed, you have to fluent in case not to be native as an accent

1st interview :-outsource company 2nd interview :- vodafone 3rd interview :- contract