Vodafone Customer Service Representative (CSR) interview questions

First interview started by introducing myself and my history and the kind of skills that I’ve got after that we start making conversation and healing into different language to show the body of speaking my native language with Arabic and secondly speaking English which other language will be requested to use while speaking with the international customer from other countries then they start asking about some action or in case we face such an issue or problem? How are you will be providing the system or the correct action to make and such luck situation deep trust

All online no human interaction . It was fine however would have been better if it was a face to face interview with a human instead of the online platform .