I applied online, was then invited to take part in a video interview which was fine. I was then contacted to say that there were no jobs in my area but when there is one they would contact me. I spoke with a lovely girl called Rebecca in head office throughout the whole recruitment process. I was invited to an interview at Leamington Spa store. I had to prepare a 5 minute presentation on a fictional object which was fine. I had to take part in a role play and then it proceeded to the "interview" which only consisted of 2 or 3 questions. The next day I hear back from them saying I was unsuccessful, so I called Rebecca to talk to her about this and she said the feedback from the store said I did not have enough sales experience. I have got 4 years sales experience with three different companies, so I am very experienced. They did not even ask me what experience I have had, so this has disappointed me and made me quite angry.

focus on your customer service, sales skills, and alignment with their values, asking about handling difficult customers, meeting targets, teamwork, and improving experiences, often using behavioral questions like "Tell me about a time..." requiring STAR method answers (Situation, Task, Action, Result). Expect questions about your past experiences, goals, why Vodafone, and scenarios demonstrating handling upset customers or achieving KPIs.