Vodafone Customer Service Representative interview questions

(1st interview) face to face interview. Not so many questions. Just general and behavioral questions. I was qualified for the second interview and I'm waiting to get it done by tomorrow afternoon

Online aptitude test, cv, video interview, assessment centre. After submitting my video interview, I was immediately contacted by a Vodafone recruiter and invited to the Assessment Centre. The last stage was the Assessment Centre were we were supposed to have a group exercise, competency interview, literacy test, and role play. Literacy test was scrapped on the day because they said it was not needed ("they did not want us to feel like being back in school"), and so was the group exercise because they said it would take too much time. The whole assessment day process took just about 2 hours. As far as I can tell, we did not have any external assessors, my assessor for the competency interview was himself a Vodafone customer services representative that had been promoted to team leader position a year ago. He seemed nice and friendly (they all did), he marked me 1 point below the threshold mark. The other person for the role play seemed very encouraging, and was supposed to be an angry customer calling in. I prepared well with all the info they gave me, but he was not "angry" at all in the role-play, and said he was happy about the services and the new plan I was offering. He said I had done it nice and quick (it´s supposed to be under 10 min), and that i had done the it correctly. He marked me 2 points below the benchmark.