I applied online. The process took 2 months. I interviewed at Vodafone (Newbury, England) in Jan 2019
Interview
The assessment centre was pretty gruelling but fun. 3 activities; a group task which consisted of a case study to produce an innovative product or service based on a previous brief, an individual presentation where you had to 25 minutes to prepare a selection of new technologies based on a case study and an individual competency interview.
The day was long so make sure you get plenty of rest.
Regarding the set up of the day, there was a lot of people in the assessment centre. This was disheartening and overwhelming as I did not feel that the final stage should be so open. I would’ve much rather been rejected after my video interview than having to compete with 30 people in one day.
The assessors were also not very diverse in race which was concerning that the company did not potray and diverse front when bringing in new recruits.
However, overall was a good, challenging day with lovely, welcoming people who really want you to do the best possible.
Interview questions [1]
Question 1
Tell us about a time your received bad customer service?