The Cigna Group Customer Service Representative interview questions

Interview process began with a phone interview conducted by an outside vendor. Questions were generic and very general to the job description, nothing of a very personal nature. You are told over the phone if they are willing to do the second interview in person on site. Email communication is sent for the time and location of the interview, done in the office you would be working in. Second interview is conducted by two members of management, asking questions about previous job experiences and going over basic corporate beliefs. No tour is given at the time, telephone contact is made for the offer later. Work environment is a call center, you must learn quickly and independently to be up to speed. Due to the nature of the work, not much interaction with coworkers or management on a continued basis - 85% of your time is on client calls. Office offers many amenities on-site, such as a cafeteria and small gym for employees as well as a nurse staffed clinic for minor medical emergencies.

Asked basically what you've done wrong.. not what you've done right.. spent too much time taliking about failures rather than success.