The Cigna Group Customer Service Representative interview questions

First, I went through a 1:1 interview. After talking about my academic and professional career, I was given a dossier with exercises in English and in French. The dossier contained grammar and writing exercises to test my language skills in both languages. Basically, I had to write formal letters answering to different situations I would face working at Cigna. To be honest I didn't expect to had a 2:30h interview but in the end it wasn't that hard. Once the HR assistant came back to me through email with a positive answer, I passed a second interview. This time it was a role play interview (it was about me answering two different situations through phone, a real situation with a customer). After this, I had a 1:1 interview with the manager of the department, a lovely woman by the way. After a comfortable conversation about what my future job would be all about, she told me I would be proposed to the HR department. The next day the HR assistant called me to offer me the job and we made an appointment to sign the contract.

Apply, recruiter will contact you (if you are a temp, you go through a temp agency first). You interview face to face with two supervisors (sometimes 1 supervisor and a manager). then they will say yes or no to the recruiter.