Got an email to schedule a phone interview. The phone interview itself took about 20min. First thing they asked me is to go through my resume and how my experience would apply for this job. Rest of the questions they ask are very similar to the traditional questions ex: what are your strengths, weaknesses etc. however they are worded differently in a way to see how you react (confuse) you. So make sure to adapt your answers. Use recent examples and make sure you have atleast 2 prepared.
Interview questions [1]
Question 1
Why do you want to work with TD? An example of how you went above and beyond for a customer. What would you do if an angry customer complained about a well known fault in a product?
Received initial email about availabilities and locations. After three weeks, I received the first interview with HR (one hour), followed by another HR interview few days after (30 minutes). Both formats are similar.
Interview questions [1]
Question 1
- basic yes/no eligibility questions
- why TD
- why this role
- customer service experiences
- behavioural questions
There were 2 interviews with the HR tram. The process was smooth, the questions were normal (no wierd ones), and the recruiters were very professional and welcoming. Based on the interviews only I felt like 'Yes, I would want to work with this type of people, with this type of culture.'
Multiple Interviews to be waitlisted. Then ghosted. Did not contact me to tell me I was no longer waitlisted. Told me I could wait for up to a year for an opening. Nobody is going to wait that long.
Interview questions [1]
Question 1
How have you in the past, were required to upsell a product to a customer.