The process took 1 day. I interviewed at Starbucks (Vancouver, BC) in Oct 2010
Interview
It is a behavioural interview. Be sure to have examples in the STAR format so that you can describe your specific skills and how they are relevant to the job. It is a very positive culture and they are looking for people who are going to give legendary customer service and be a great team player.
Interview questions [1]
Question 1
Describe a time when you did not meet customer expectations and what specifically you did to vreate a more positive experience for them.
I applied in-person. The process took 1 day. I interviewed at Starbucks (Darien, IL) in Aug 2010
Interview
It was alot easier than I thought. I walked in and met with the manager and met some of my future partners and met with the interviewing manager. I did my coffee tasting but I actually baked a pairing with it instead of a normal Starbucks pastry. They loved it. So that was out of the way and then he just asked me 2 questions about partner customer conflict and partner partner conflict and how I had resolved it and that was easy enough. So he asked me why I wanted to be a shift and I told him and he was cool with that. My manager then asked me if I wanted to wait around and she would let me know in minutes!!! That was awesome. I waited around and talked with my future partners and she told me that I had got it and when I was going to start training. So that was awesome and very exciting!!! I felt so relieved and I start in 2 weeks. Im so happy now that I became a shift and after so long with the company that I have an awesome manager and mentor that really believed in me. Thanks!
Interview questions [2]
Question 1
Tell me about a time when you had a conflict with a customer
I applied through an employee referral. The process took 1 day. I interviewed at Starbucks (Riverside, CA) in Jun 2008
Interview
I got promoted to shift supervisor from within the company. It was a very easy interview and seemed like more of a formality that needed to be met before I could actually be promoted.
Interview questions [1]
Question 1
Tell me about a time where you took control over a shift.