I applied online. The process took 2 weeks. I interviewed at Santander (Glasgow, Escocia) in Jan 2017
Interview
Three stages to the interview process, stage one is an online form filling with a question and answers section, there are some numerical questions so best to have a calculator handy the numerical questions mainly relate to percentages, if you are not sure on how to do these then look online and learn.
Had to go online for a video interview (same day as I applied) and answer basic customer service questions which where not difficult. The setup to access the service was quite easy too.
Interview questions [1]
Question 1
Name a time you dealt with a difficult customer service experience.
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Interview questions [1]
Question 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Interview questions [1]
Question 1
Describe a time you have used great customer service
