I heard from a friend of mine that they were recruiting for the security guard position, at one of the Avenida Paulista Branches. I had previous experience in customer services, since I worked as a mail man for a few months. I went in the branch, talked with the branch manager, and turned in my resume. Immediately he started interviewing me for the security guard position. I didn't have a lot of experience in the area but he was happy with my customer service skills and the fact I could help people in other languages, other than Portuguese.