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      Professional Services Tech and Sales Interview

      Oct 2, 2012
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Ricoh

      Interview

      I was on the Ricoh side participating in hiring PS people. Usually easy, this is a Sales org. Brush up on Sales kissing. Even though you may be a technical IT person all they'll hear is how much you will increase their commission. Tell them about other projects and find ways to put a dollar value on it. Detail some 3rd party vendor projects you worked on. Even if you didn't actually do it, maybe your co-worker did, yet you know the details and could have done it. Be sure to put the above on your resume. Remember, most companies won't allow a previous manager to be a reference other than confirm HR stuff, so a co-worker can help you with BS. Have them add it to your LinkedIn page. Indicate how well you take direction, even when you knew it wasn't right but it was important to your manager. Your manager knows better, that is why he is the manager and that is why you want to work for him. There are a lot of used car salesmen here so find a way to show that you see nothing and support whatever it takes to be on a winning $ team.

      Interview questions [1]

      Question 1

      (lot of their PS sales fail from dumb screw ups) "When the s--t hit the fan what did you do to make it better" type questions. They want to know how clever you are to get them out of trouble. Stories of how interdependent you are managing vendors. How you can learn quick on-line so they won't need to train you. If you are looking at a PM role, how will you get PS people to get their jobs done? "I wIll send emails to be sure they show up. Remind them what they are doing. Arrange an appointment with the customer. Call the customer to change the appointment" whatever to show them you are very cooperative and submissive.
      Answer question