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      John Wick Presents
      3.8★Compensation & Benefits

      Tech Support Specialist Interview

      Jun 24, 2014
      Anonymous Interview Candidate
      Sandy, UT
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 5 days. I interviewed at Pearson (Sandy, UT) in Jun 2014

      Interview

      A company called Signature Consultants out of Boston, MA called me they did a phone interview. I then was asked to fill out paperwork with my SSN for a background check, which I feel is not necessary, unless offered a position first. And in my opinion should be illegal as per to avoid scams. But then I was pestered by the recruiter the day of, and right before the interview. She told me that the interviewer would ask me the following questions. 1. How to make a PB& J sandwich 2. What are two strengths and weaknesses? 3. How to find an IP address, or explain it to someone who doesn't know. She then said that they are looking for people with alot of "personality". But when I got there, the interviewer did not ask me any of those questions. He just said "Oh it looks like you have a alot of technical experience based on your resume." What hours can you work? "This job is more customer service orientated, rather than technical". " I have a good feeling". "Do you have any questions for me?" And I said that's it?. I was expecting more questions, and a tech test. He then said no. "We are looking to hire pretty quick'. And I added that I was available anytime for training. He then walked me out the front door. And told the recruiter that they filled the position.

      Interview questions [1]

      Question 1

      I feel like if the position was more customer service related he could have asked me some customer service scenario and/or have me do a mock customer service phone call. I feel like he honestly took one look at me,and discriminated against the way I look and decided not to hire me!
      Answer question
      1