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      Octopus Energy

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      Related searches: Octopus Energy reviews | Octopus Energy jobs | Octopus Energy salaries | Octopus Energy benefits
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      Customer Service Representative Interview

      May 15, 2023
      Anonymous Interview Candidate
      No offer
      Negative experience

      Application

      I interviewed at Octopus Energy

      Interview

      Octopus Energy presents a promising job posting with good benefits, yet its lack of an HR department raises concerns about potential conflicts of interest, especially considering comments from other reviews on the preferential treatment between specific team members and managers. Additionally, my experience with the phone interview process was disappointing, as the interviewer failed to call initially and the rescheduled interview was cancelled 3 minutes before the time slot. Now they will not proceed with my application despite compromising my first interview. This disregard for candidates' time and a disposable treatment of applicants disgusts me. Extremely relieved I did not give my time and hard work to yet another shortsighted and inconsiderate energy company.

      Interview questions [1]

      Question 1

      Why are you interested in working for Octopus?
      Answer question

      Other Customer Service Representative Interview Reviews for Octopus Energy

      Customer Service Representative (CSR) Interview

      Mar 17, 2026
      Anonymous Interview Candidate
      Berlín
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Octopus Energy (Berlín)

      Interview

      Sehr positive Gesprächsatmosphäre! Die Interviewer waren locker, zugänglich und gut vorbereitet. Besonders positiv ist mir aufgefallen, dass wirklich auf meine Antworten eingegangen wurde, anstatt nur einen Standard-Fragenkatalog abzuarbeiten. Ich habe mich zu jedem Zeitpunkt wertgeschätzt gefühlt.

      Interview questions [1]

      Question 1

      Erzähl mir von einer Herausforderung, der du gegenüberstandest, und wie du sie gelöst hast.
      Answer question

      Customer Service Representative Interview

      Feb 6, 2026
      Anonymous Interview Candidate
      Warwick, West Midlands, England
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Octopus Energy (Warwick, West Midlands, England)

      Interview

      Fairly intense, hard to adjust to zoom interviews, but an efficient method to decide that ultimately the role wasn't suitable for my particular skills. Role plays, team tasks etc and 1 to one interviews.

      Interview questions [1]

      Question 1

      Typical questions you would expect, lots of role play and brainstorm activities.
      Answer question

      Customer Service Representative Interview

      Dec 28, 2025
      Anonymous employee
      Manchester, Inglaterra
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through other source. I interviewed at Octopus Energy (Manchester, Inglaterra) in Dec 2025

      Interview

      Very easy and understandable interview. Used an online questionnaire and video interview. Also very good communication and quick response time. Setting up meetings and discovery day was also effortless. Not a stressful interview process.

      Interview questions [1]

      Question 1

      Tell me a time you had to deal with negative feedback?
      Answer question