I applied online. The process took 2 weeks. I interviewed at MetLife (Warwick, RI) in Jun 2014
Interview
The interview was a casual sit down conversation with a supervisor. They asked a lot of questions but they were all very easy, talking about past jobs, customer service experience, why Metlife, and why do you want to work in customer service. Easy questions, easy interview. Relaxed environment. Interview done in a back room right around where reps are taking phone calls.
Thank you for writing a review about your interview experience with MetLife. We take the feedback we see on Glassdoor to heart and we’re so glad it all worked out for you and us. We wish you success in your new role here at MetLife.
Other Customer Service Representative Interview Reviews for MetLife
There were multiple phone and virtual interviews: 1. Recruiters, 2. Hiring Manager, 3. Peer, 4. Account Executive, and lastly 5. Department Head. All conversational, engaging, and enjoyable with each person. Because of the multiple interviews the process was lengthy.
Interview questions [1]
Question 1
How do you handle working with difficult co-workers?
Interview process begins with a phone screen. They will ask basic call center scenario questions and provide details about the position. Virtual interview was one on one with a supervisor. Good conversational style interview. They use the STAR method to guide you through each answer. Wasn’t difficult at all.
Interview questions [1]
Question 1
What are your expectations and goals for this role?
I applied through a recruiter. The process took 5 days. I interviewed at MetLife (Melville, NY)
Interview
Bait and switch, was called in for an customer service call center job, was actually interviewed for a commission based sales job, was told to keep a second job because I wouldn’t make any money for the first 6 months unless I sold to all my friends and family
