Lowe's Home Improvement Customer Service Associate interview questions

Applied on-line; Received call and did a phone interview within a couple of days; Invited in for on-site interview within 1 week; Interviewed with HR manager for site and the Department manager; Questions were behavioral based - Irate customer; Difficult customer; Define time you were asked to do something you did not desire to do; Teamwork example; Multi-tasking; What to do when interrupted while doing task, etc. Challenge I percieved - I have extensive customer service with insurance commercial/ business clients with more of the contact being over the telephone. I appeared to have some difficulties giving stories that the interviewers could relate to on the retail side. Concepts the same - i.e. listening with caring attitude to irate customer; Welcome suggestions of individuals who may have been successful with retail interviews, coming from non-retail background.

I received a call asking me if I wanted to interview for the customer service position. I interviewed the next day was asked the standard questions: Why do you want to work here? Talk about a time you dealt with an upset customer? Talk about a mistake you made....etc. I was asked if I wanted to return in a few days for a 2nd interview. 2nd interview with assistant store manager asked the same questions gave pretty much the same answers took a drug test (mouth swab). Told once results returned, about a week, would get 3rd interview with store manager. 3rd interview with store manager 3 questions: 1. tell me about your self 2. what type of work envirorment do I like and 3. why do you want to work here?