Lowe's Home Improvement Customer Service Associate interview questions

Quick questions on the phone. Then face to face with HR manager. Then, on another day, face to face with a different manager. Then HR manager called with an offer. Questions were like: "What would you do in this situation...?" or "Tell me about a time when a customer was unhappy and what you did to fix it." or "Tell me about a time when you messed up and what you did about it." A lot of "tell me about a time..." questions.