It was a friendly conversation with questions about my past work experiences and S.T.A.R style questions, as well. So it's very helpful to have prepared yourself upfront with scenario's and how you react in difficult situations in order to gave a good results.

They focus on four customer related values of lloyds bank , Diversity , career development , empathy towards customer and integrity and security. Questions are easy but you need to give some previous related examples to demonstrate your idea