Liberty Mutual Insurance Customer Service Representative (CSR) interview questions

Applied Online, Emailed with a link to do an online evaluation that included that included some basic personality questions and a test with some simulated phone calls. Was then contacted for a telephone interview with some basic questions and information about the job. Was then contacted for a face to face interview, the questions asked were mostly similar to the ones mentioned here (come prepared with several different work stories that you can change for the question), then I did a shadow of a CSR for about 30 minutes and a second interview with more of the same stuff as the first. total of about 2 hours.

Had about a 30 min interview asking basic interview questions. After the interview a personality test was given, sat down to shadow a representative and interviewed with the district manager before being offered a position.