Liberty Mutual Insurance Customer Service Representative (CSR) interview questions

The interview process is really long so do not expect to hear back right away. I applied 11/05 then did online testing after application. A few days later about 11/9 I scheduled a phone interview for 11/12 then after phone interview a few days later on 11/15 had in person interview. I was told at in person interview that it would be a week before hearing anything back as the manager would be gone for thanksgiving. I didn't hear anything back until 12/15 so a month later after last in person interview I received a call from the area manager and did sort of an interview over the phone with her and was offered the job on the phone and sent the offer letter a few hours later. The overall process was good and was a typical interview with behavioral questions answered in a star format. The background after job offer typically takes 7-10 business days. So from time of application to start date it will be almost 3 months.

I haven't interviewed there for 6+ years. When I did, it was well thought out and they did not leave you lingering. You did a phone interview first and then the brought me in two more times. I thought it was pretty standard. There were a lot of tell me about a time questions. They asked these when i interviewed for internal jobs as well.