Liberty Mutual Insurance Claims Representative interview questions

Phone interview - very basic questions - competentcy based. Unstructured - thought interviewer was sleeping at one point. Clearly not qualified to screen mgt potential applicants. Advised I would hear back "by the end of the week". Never heard anything even after calling and emailing for status to "outsourced" cartoon recruiter. Contact with upper mgt forced a call - subsequent denial letter (form). 20 plus yrs multifacted experience - only applied as location was favorable and colleage that workd for Liberty said it was :ok:. Disrepectful and non communicative with incompetent outsourced recruiters just getting thru the day. Comapny posts same jobs every other month for years - a leader in the industry? Wrong.