It was an exclusive interview with people invited from two colleges. The number of applicants was over 25. We had basic introductions, a GD and an interview afterwards. My interviewers were polite though same was not the case for other people.

Self Introduction, Ask about experience of customer service (give an example how to satisfy customer need and make them happy), your current home furnishing and improvement , idea of team work

group interview & 2 vs 1 face-to-face interview About 3 hours Dress code: Smart casual Introduction - 2 different teamwork tasks - manager interview Introduction - 2 different teamwork tasks - manager interview