IKEA Customer Service Representative interview questions
based on 85 ratings - Updated Apr 16, 2026
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IKEA interviews FAQs
Customer Service Representative applicants have rated the interview process at IKEA with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 82.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 17 days.
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I applied online. I interviewed at IKEA in Jan 2013
Interview
Applied on online and passed through telephone interview. Attended onsite interview with hiring manager. There was also group exercise. After the induction there was actual job on the shop floor. There was training arranged before putting into the front line
I applied online. I interviewed at IKEA (Toronto, ON) in Jun 2013
Interview
I had 2 interviews. One was with my direct manager and the other was with a different manager. The questions were fairly simple and straightforward, asking about working style, past experience, as well as some scenario questions. Very much "team" orientated. Overall, fairly easy interview.
Interview questions [1]
Question 1
What is one type of personality type you wouldn't be able to work with?
I applied online. The process took 2 weeks. I interviewed at IKEA (Portland, OR) in Apr 2016
Interview
Online app, in person interview twice. I received an answer to my online application stating that I would be receiving a phone call to set up a time for a face to face interview. I received, they asked a few questions and we set up a time for face to face interview. I received 2nd phone call to set up final interview, did the interview, they presented me with a job offer and I accepted. There was at least a week of training on policy and procedure after that and then on the job training with a "buddy".