Hyatt Internship interview questions

Very long process - applied in January and applied to 2 other open internship opportunities during the spring as well. Heard back about the initial internship I applied for in mid-April, had two interviews (a one-way video interview and a phone interview). Everything went so positively and seemed to be moving forward, and then followed-up after not hearing anything after being told I would within a given time frame, and it turned out they went with the other applicant. I was pretty surprised how everything was handled considering Hyatt is a leader in the hospitality industry and they were not the least bit hospitable during the hiring process.