Hyatt Guest Service Representative interview questions

Despite me not being prepared for my interview, I did pretty well to be honest. I got interviewed by one person and they made it seem like I was supposed to be interviewed by two people which never happened which I’m not complaining about, but that’s how the whole process of theirs are supposed to go.As in being interviewed by the manager of the department and interviewed by director of operations. Broad questions, as in if I worked in customer service before, how do I handle difficult guest. What are my strengths and my weaknesses? The manager at that time was very precise in questions of about my experience in high paced environments and dealing with difficult guest, such this hotel consist of thousands of rooms and over 300 events attend in a year. They were pretty quick in letting me know if I got the offer or not and it took about a week after that to start my first day at Hyatt.